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Frequently asked questions.

Welcome to Intronis’ Online Backup Frequently Asked Question section. We are committed to providing all the answers to your questions about our eSureIT Online Backup Service. If you can’t find your answer in our FAQ pages, you may choose to email or phone us from the contact us page. We’re eager to answer your questions about eSureIT.

About Online Backup

General questions about backing up and online backup

About eSureIT

General questions about eSureIT and using eSureIT online backup

Encryption and Security

Questions about eSureIT's encryption and security features

Plans and Pricing

Questions about eSureIT's online backup pricing plans

About Backing Up

Questions about backing up and setting up backup sets

Restoring Files

Questions about retrieving your files

System Administration

Questions about configuring and administrating an eSureIT account

Multiple Computer Support

Questions about using and installing multiple computers within one eSureIT account

Billing

Questions about billing, payment and free trials