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Encryption and security faqs

Here are some frequently asked questions about encryption and security. If you can't find what you're looking for, please call our free customer support.

• How secure is my data?
• What kind of encryption is used?
• Can anybody else access my files?
• Where is my data stored?

Q: How secure is my data?

A. Your data will be extremely secure. Your data is encrypted before it leaves your computer with an Encryption Key that only you have. The data is then encrypted again for its transit over the Internet. Your files are then stored, in encrypted form, on multiple servers in high security facilities. Because of the encryption, even Intronis personnel cannot access your data.

Q: What kind of encryption is used?

A.eSureIT encrypts each file using 256-bit AES encryption technology. This encryption technology, used by the U.S. government and military is even more secure than the 128-bit encryption methods that are typically used for online banking. Each file is encrypted before it leaves your system and then remains encrypted on the Intronis servers, providing complete privacy for your data. There is no way for even Intronis personnel to access your files, because only you have your unique Encryption Key.

In addition, the eSureIT software communicates with the Intronis severs using SSL (Secure Socket Layers) technology. This is the same encryption technology used by Internet browsers when a user enters a secured site. As a result, your data is encrypted twice. It is encrypted at all times using the 256-bit AES encryption, and it is encrypted again while it’s being sent over the Internet.

Q: Can anybody else access my files?

A.No. Your data is encrypted before it leaves your computer and is sent to the Intronis servers, where it remains encrypted. Because only you have your Encryption Key, only you can access your files.

Q: Where is my data stored?

A. Your data is stored on state-of-the-art file servers in two secure data centers located hundreds of miles apart. All of your data is stored in both locations. Each facility has advanced security features such as biometric controlled access, 24/7 monitoring, backup generators and redundant connections to the Internet.