System Administration faqs
Here are some frequently asked questions about system administration. If you can't find what you're looking for, please call our free customer support.
- What happens if I lose my username and password?
- What happens if I lose my encryption Key?
- Can I change my Encryption Key?
- Can Intronis store a copy of my Encryption Key?
- Can I receive copies of my data on CD or DVD?
Q: What happens if I lose my username and password?
A. If you lose your username or password, email us at support@intronis.com or call us at 800-569-0155 and our customer support team will help you with your user information.
TopQ: What happens if I lose my encryption Key?
A. If you lose your Encryption Key and the eSureIT software is still installed on your computer, then you can Print your Encryption Key or Save it to a file at any time using the eSureIT software.
If you have had a system failure and your eSureIT software is not installed, unfortunately, you will not be able to retrieve your data without your Encryption Key. This is because in order to ensure that your data is completely secure, Intronis does not store a copy of your Encryption Key.
TopQ: Can I change my Encryption Key?
A. For security purposes, you cannot change your Encryption Key within the eSureIT software. The only way to change your Encryption Key is to reinstall the eSureIT software and then select a new Encryption Key. However, you will have to recreate your backup sets and backup all of your files again.
TopQ: Can Intronis store a copy of my Encryption Key?
A. In order to maintain the highest level of security for your data, Intronis cannot store a copy of your Encryption Key. Please make sure that you keep printed and electronic copies of your Encryption Key in a secure, offsite location, such as a Safe Deposit Box.
TopQ: Can I receive copies of my data on CD or DVD?
A. Yes. Intronis does offer a service that will save your encrypted files on CD-ROM or DVD. The charge for this service is $14.95 per CD or $19.95 per DVD.
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