Boston, MA – June 15, 2009 – Intronis, a leading provider of secure online data backup, archiving and recovery solutions for service providers and businesses, today announced its auditors have approved a service auditor’s review of the company, commonly known as a SAS 70.
The SAS 70 process includes an in-depth examination and audit of the effectiveness of an organization’s internal controls and its compliance to these controls. A SAS 70 audit is very important to both public and private companies in the United States that are required to comply with the terms of the Sarbanes-Oxley Act (SOX) of 2002, or face other similar regulatory requirements. The SAS 70 report addresses all five components of internal control outlined in the Sarbanes-Oxley legislation, namely the control environment, risk assessment activities, control activities, information and communication systems, and monitoring activities.
“As a Consulting and Managed Services Provider to Financial Institutions in the Midwest, Intronis has met our needs and the needs of our clients over the past three years providing the security and reliability of their remote encrypted data backup and recovery solution. ” said Ron Casteel, Vice President of Sales and Marketing. “As the demands of State and Federal Regulatory Agencies have grown with regard to compliance and vendor management, we conveyed to Intronis that our clients need their vendors to be SAS 70 compliant, their response was - “we will do it” - and they have.”
“Intronis’ audit process, provides our partners and customers the assurance that internal controls are in place throughout the company, and they are suitably designed and operating effectively.” said Mark Hatch, Vice President of Development who led the SAS 70 Team. “Physical access to all our IT infrastructure, data, and network systems are secured against certain threats, and our security and internal control policies have now been evaluated and reviewed by an independent third party. This validation, along with our dual data center configuration, positions us in a class above our competition.”
About Intronis
Founded in 2003, Intronis is a SAS 70-certified online data backup and recovery solution for managed service providers. Intronis utilizes 256-bit AES security and multiple data centers located thousands of miles apart to ensure data protection and availability. Intronis offers managed service providers a secure data solution combined with a robust partner program, the convenience of online account management, and unbeatable customer support. www.intronis.com
Tags: intronis, Managed Service Providers, online backup, SAS 70
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Gung-Ho – adj. slang
Extremely enthusiastic and dedicated
Many of our customers have asked why we have a name for our client service. They also wonder about what “Gung-Ho” means. We believe that great client service is the corner stone of being a great company, and providing that service should be a core company value held by every employee. Without that dedication, there is no “great” no matter how big you get.
Recently, I was using an online tax preparation software from the leading company. I had a problem that pointed to a bug in their calculations. When I tried to get to customer support, it was nearly impossible. It was as if the company actively and intentionally prevented me from getting help unless I was willing to pay for it up-front. Even for an issue that was caused by faulty software. When I finally figured out how to email support without an up-front fee, the answer that came back 72 hours later was completely unrelated to my problem. I’m sure you’ve all had the same experience with other software companies. Needless to say I switched to another online tax provider, and they lost me as a customer.
Mistakes happen, but bad customer service is not a mistake. You have to encourage it. Usually you do this by talking about cost, making sure you get the customer off the phone as quickly as possible, or outsourcing support so you can provide the “service” as cheaply as you can. Somewhere in this process a company forgets about the word service and just makes a cost-based decision.
Go ahead. Google our competitors and use the keywords “bad” and “customer service”. Now ask yourself - if the company’s values are about cost, what does this mean for your data? Is keeping your data safe against disaster about cost? If you were buying a car seat for your child, would you make that decision based on the cheapest cost, or based on safety and security no matter what the cost? Is the data that is the lifeblood of your business really any different?
At Intronis, we know you’d rather pay a few cents more for a gigabyte to get superb and enthusiastic service when you need it most. Which is why we don’t consider cost as a factor, but rather think about value. It’s also why we’re one of the only companies to have dual redundant data centers. Keeping your data safe and secure is why we exist and go to the office each day. Providing the most excellent service in a “Gung-Ho” way for each and every customer is also why we exist. We don’t consider you or your data cheap. And you shouldn’t either.
Tags: Customer, Gung-Ho, Service
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