Management

You're in charge

The management portal gives you quick access to effectively manage all of your customer accounts as well as their backup sets. With just a few clicks you can check account activity, add accounts and computers, create or edit backup sets, restore files, and much more. With a centralized view of key management functions you can save time and simplify the entire account management process.

• Create and monitor all of your customer's accounts and computers.
• Define what each computer should back up and its schedule remotely from the portal
• Start a restore of data directly back to the customer's computer.
• Monitor activity on your accounts and updated billing and contact information.

Reporting

Get the facts

The centralized, web-based reporting capability gives you fast, real-time access to a wide range of reports so you can proactively identify and manage any issues regarding customer accounts.

Accurate and relevant data presented in a powerful dashboard format provides keen insight into your operations and helps you make more informed business decisions.

Key reports include:

• Storage usage over time - quick snapshot of storage usage over any time period specified
• Backup inactivity - centralized summary of all computers that have not been backed up recently
• Plan percentage - recap of the "percent of plan" that accounts are using. Helps MSPs to proactively manage customer expectations over increasing storage usage
• Alert summary - highlight of all issues with accounts that should be investigated (e.g., backups that have failed, are still running, or have been cancelled)

Activity Logs

How much does Intronis Cloud Backup and Recovery tell you about what it's doing? As much or as little as you want! All reporting preferences are entirely user-configurable for your convenience. Emails on backup statuses can be automatically reported to the people monitoring the solution. Backup and restoration logs can also be viewed following any action in the software.

Billing

Where's the money?

The billing portal provides a seamless, integrated approach for all your billing needs. We know your time is valuable, so it's designed to allow you to quickly manage billing for your entire customer base from one secure online environment. Administer billing procedures, apply payments, print invoices, and set up custom billing plans are just some of the billing tasks you can automate within the portal.

The billing portal also allows you to change pricing plans for accounts as customer storage needs change or if you need to modify the amount to be billed. All billing data is organized and easily accessible which saves you precious time, helps you get paid faster, and improves cash flow for your business.

• Be proactive in your billing management
• Reduce billing errors
• Save time on billing procedures so you can focus on your business and your customers

Administration

Simple and straight forward

The administration portal allows you to effortlessly manage all administrative tasks associated with your accounts. A simplified interface makes it easy to navigate and access all relevant account information. You can centrally manage key administrative functions such as adding users, changing account information, managing user access rights, customizing notifications and alerts, and much more.

Partners will benefit from automated processes that will save them time and improve productivity across their operation.

• Automate administrative tasks to improve productivity
• Empower users with access to select administrative functions
• Delegate responsibilities while maintaining overall control
• Enhance customer communication with customized notifications and emails

Support

How can we help you?

The support portal is your gateway to unparalleled customer service. We want you to maximize your investment in Intronis solutions, so whether it's accessing our knowledge base, downloading product updates, using live chat, or talking to us on the phone, we're here with the right tools to support your business.

Our support is offered free of charge, regardless of the level of your partner status. We provide a range of self-help resources as well as live, one-on-one phone support with our service team members. Our goal is to give you the flexibility to choose how you want to communicate with our support center.

• Access best practices and solutions to common issues
• Initiate live chat sessions with a single click
• Instantly download product updates and documentation
• Get personalized, on-demand support that meets your business needs

We're dedicated to superior customer service. Please let us know about your Intronis support experience and how we can make it even better.

Unbeatable Security

Ensuring that no one but you can ever access your data is a top priority at Intronis.

Military-Level Data Protection

Your data is encrypted before it leaves its computer using 256-bit AES security. Files are secured beyond the 128-bit encryption methods typically used for online banking, and can be accessed with an Encryption Key that only you have. Your files are stored, in encrypted form, on multiple servers in high security facilities. Not even Intronis personnel can access your data.

Encryption Both in Storage and in Transit

Intronis Cloud Backup communicates with Intronis severs using SSL (Secure Socket Layers) technology. This is the same encryption technology used by Internet browsers when a user enters a secured site. So your data is encrypted twice. It is encrypted at all times using the 256-bit AES encryption, and it is encrypted again while being sent over the Internet.

Mirrored Data Centers

Data is stored on state-of-the-art file servers in two secure data centers located thousands of miles apart. Every file we protect is stored in both locations. Each facility is secured with biometric controlled access, 24/7 monitoring, backup generators and redundant connections to the Internet.

Intelliblox: Block-Level Backup Technology

While different backup solutions appear similar on the outside, how they perform inside varies tremendously. Intelliblox is what makes Intronis Cloud Backup faster and more efficient than others.

Smaller Blocks = Less Waste

Once a file has been saved once, Intelliblox backs up only changes, down to the block level. This allows users to backup more files in the same backup window, since incremental backups are smaller than they would be otherwise.

Because Intelliblox only sends changed blocks, rather than the whole file or bigger chunks of it, significantly less data needs be sent, so users are able to backup more data in less time.

And, with less data moved and stored for file changes, Intelliblox minimizes the cost of storage.

Microsoft Exchange Support

As you know, Microsoft Exchange files don't behave like regular documents. We have developed Intronis Exchange Store specifically to manage offsite backup, storage, and restoration of Exchange data.

Intronis Exchange Store

Our Exchange Store feature can backup not only one PC, but all Exchange data from everyone's PC in your entire Exchange database.

User-Defined Protocols

You decide which mailboxes and which folders to backup. Intronis Exchange Store can backup as much or as little data as you like, for as long or as short a time as you need.

Customizable Excludes

Intronis Exchange Store gives you the power to exclude messages on the subject level, so you don't waste space backing up personal or unimportant documents.

Restore Based Snapshots

Any time you need a snapshot of a point-in-time document, simply restore the file from that moment. Intronis Exchange Store makes it simple.

Retention and Archiving

Because every detail of what files are stored, and for how long, is user-configured, Intronis Cloud Backup functions as a compliance-ready digital archiving solution.

Complete User Control

Users can set Intronis Cloud Backup to save any number of revisions to saved documents, from 1 to infinity, allowing compliance with the strictest data archiving regulations.

Tape-Rotation-Like Schemes

Organizations accustomed to backing up to tape can create easily managed protocols for Intronis Cloud Backup to behave exactly the same way. So the transition to secure, automatic, online data backup can be seamless. Intronis Cloud Backup archives, retains, and makes available the same information as had been tediously backed up to tape.

Point-In-Time Snapshots

Intronis Cloud Backup can easily provide a snapshot for any system at any point in time, and retrieve files linked to that moment.

User-Configurable Policies

It's easy to set archiving policies that fit the needs of different files or file types. For example, you can tell Intronis Cloud Backup to save seven years of email, six months of digital images, and one week of Word documents. How you use the settings is entirely your decision.

Built for Compliance

In an increasingly regulatory environment, Intronis Cloud Backup provides an easily configured ally to archive, protect, and make accessible files to keep any organization in compliance.

Local Vault and Local Backup

Local Vault

For organizations with strict recovery time objectives (RTO), Intronis Cloud Backup can also be set to store backup files locally, on top of sending them remotely to our secure on-line data centers. The benefit is near-instant, on-demand data restoration. Remember that NAS device you spent thousands on? Well, it won't go to waste with Intronis Cloud Backup! Simply point the backup software to a local drive, remote share, NAS device, or even a floppy (kidding!) and we'll keep a local copy of your data on it.

Local Backup

With our local backup functionality, you'll be able to decide which data remains exclusively onsite, and which data is stored in Intronis' secure data centers. Often your clients' non-critical data comprises a greater percentage of the overall data that you're backing up. By designating which data your clients back up exclusively to their local device, not only can you lower your costs, you can charge your clients for the exclusive local backup service, creating an additional recurring revenue stream. Plus, using Intronis for local backup means you won't have to spend extra money for a separate solution.

Because restoring local data is much faster than restoring offsite data, local backup is a great option for your clients with strict recovery time objectives, for example, those in health care, legal, or government-based industries. When you store locally, your data will still retain the same level of encryption as storing it offsite.

Flexible Scheduling and Granularity

Flexible Scheduling

Intronis Cloud Backup and Recovery provides complete scheduling flexibility. Each online data backup set can be configured to run at a user-defined time, and frequency. There are default settings, of course, but every aspect of a backup schedule is easily configurable with our drag and drop interface in the Intronis partner portal.

Granularity

Our adaptable online data backup settings let you choose exactly what you want backed up, when you want it backed up, and even why you want it backed up. To use a practical example, our backup software is set by default to back up a file if the Last Modified Date changes. One of our partners asked if we could also base changes on when the Archive Bit was last set on a file. So guess what? We added that feature for him, and other administrators found that it helped them too!

Sub Accounts

With a single Intronis Cloud Backup account, you can manage an unlimited number of computers. Each computer under a main account can have its own backup sets and configuration, and this is called a subaccount. This is especially useful for companies with multiple servers, or with servers and computers in different offices or departments. To make it easy for billing, the usage for each computer is pooled together under the main account. For an extra level of security, we even give you the option of assigning a different password to each subaccount under a main account.

Bandwidth Throttling

Intronis Cloud Backup activity happens in the background, while you work. Our bandwidth throttling feature assures that no matter how big your backups and online data storage needs are, Intronis Cloud Backup will never cause network congestion or get in your way as you perform other tasks.

System State Backups

Intronis Cloud Backup allows you to automatically or manually create system state backups for point-in-time restorations. We include the following items in the system state as long as they are present on the server: the registry, system files, boot files, SYSVOL, Active Directory, Cluster service information, the IIS Metadirectory, and the certificate services database. These ensure that your point-in-time recovery is as complete and accurate as possible.

Volume Shadow Copy

Volume Shadow Copies provide a snapshot of any drive which can be referenced for backup. This allows even locked files to be securely backed up and available to the file owner for restoration.