Management

You're in charge

The management portal gives you quick access to exactly the information you need to effectively manage all of your customer accounts. With just a few clicks you can analyze account activity, review customer plans, add new accounts and computers, change account information, and much more. With a centralized view of key management functions you can save time and simplify the entire account management process.

Reporting

Get the facts

The centralized, web-based reporting capability gives you fast, real-time access to a wide range of reports so you can proactively identify and manage any issues regarding customer accounts.

Accurate and relevant data presented in a powerful dashboard format provides keen insight into your operations and helps you make more informed business decisions.

Key reports include:

• Storage usage over time - quick snapshot of storage usage over any time period specified
• Backup inactivity - centralized summary of all computers that have not been backed up recently
• Plan percentage - recap of the "percent of plan" that accounts are using. Helps MSPs to proactively manage customer expectations over increasing storage usage
• Alert summary - highlight of all issues with accounts that should be investigated (e.g., backups that have failed, are still running, or have been cancelled)

Billing

Where's the money?

The billing portal provides a seamless, integrated approach for all your billing needs. We know your time is valuable, so it's designed to allow you to quickly manage billing for your entire customer base from one secure online environment. Administer billing procedures, apply payments, print invoices, and set up custom billing plans are just some of the billing tasks you can automate within the portal.

The billing portal also allows you to change pricing plans for accounts as customer storage needs change or if you need to modify the amount to be billed. All billing data is organized and easily accessible which saves you precious time, helps you get paid faster, and improves cash flow for your business.

• Be proactive in your billing management
• Reduce billing errors
• Save time on billing procedures so you can focus on your business and your customers

Support

How can we help you?

The support portal is your gateway to unparalleled customer service. We want you to maximize your investment in Intronis solutions, so whether it's accessing our knowledge base, downloading product updates, using live chat, or talking to us on the phone, we're here with the right tools to support your business.

Our support is offered free of charge, regardless of the level of your partner status. We provide a range of self-help resources as well as live, one-on-one phone support with our service team members. Our goal is to give you the flexibility to choose how you want to communicate with our support center.

• Access best practices and solutions to common issues
• Initiate live chat sessions with a single click
• Instantly download product updates and documentation
• Get personalized, on-demand support that meets your business needs

We're dedicated to superior customer service. Please let us know about your Intronis support experience and how we can make it even better.