Advantage Technologies

The Situation

Imbued with an entrepreneurial spirit, Bryan Currier decided to start his own business after years of working in IT. He founded Advantage Technologies in 2001 with the purpose of providing dental and medical practices with integrated technology solutions. As part of their portfolio, Advantage Technologies offers backup and recovery services to their clients along with hardware, tech support, and communication systems.

The Challenge

Advantage Technologies was using Mozy as their online backup provider when Mozy decided to outsource all of their technical support to India, including for partners who, like Advantage Technologies, had terabytes of storage with Mozy. "This was an unacceptable move for us," said CEO Bryan Currier.

Beyond the outsourced technical support, Advantage Technologies realized they were in a competitive situation with their supplier. "Mozy was going direct to market," Currier said.

The Solution

Unhappy with Mozy, Advantage Technologies decided to research other options. When the company discovered Intronis, they were impressed with "ability to brand the product and to integrate the product with our other offerings inside the SLA," Currier explained.

Beyond Intronis' rebranding capabilities, Advantage Technologies was pleased with the easy implementation and Intronis' dedication to protecting the channel. Plus Intronis' HIPAA compliance was certainly a bonus to a health care-based MSP such as Advantage Technologies.

Test-driving the product helped the company make the decision to sign on with Intronis. "We could see how it would work in a real-world scenario," Currier said.

The Result

The initial block that Advantage Technologies was filled within 30 days of joining Intronis. "We've been very pleased with the implementation of the software," Currier said. "What is even more significant is the adaptability and the flexibility of the development and the staff to work with us around specific needs that we have.

"Additionally, the level of customer service that we received from Intronis was a world away from what we received at Mozy," Currier continued.

Currier described Intronis' backup and recovery solution as a "premium product (versus a consumer product) that has been molded for business—like the Mozy products. If you're in a business to business situation and there's advanced applications and security requirements such as HIPAA or SAS 70, then Intronis is a better fit."