Pact-One

The Situation

Today's modern dental offices require reliable data backup and recovery solutions in order to properly protect patient data. Natural disasters, data corruption, and even human error can result in the destruction of patient records and other critical data. Recognizing the need to provide its clients with a secure data backup and recovery solution, Pact-One began to research various data protection services. After some initial investigation, Pact-One soon discovered that traditional media such as tapes and CDs were becoming an outdated, error-prone, and expensive option for safeguarding important data.

After learning about the benefits of online data backup and recovery, Pact-One was introduced to the Intronis Online Backup + Recovery solution. As Dan Edwards, President of Pact-One explained, "After we did our initial homework about online backup solutions, we quickly realized that the Intronis solution was the superior choice for our clients. The solution is highly secure, easy to use, and 100% HIPAA compliant, which is extremely important to our healthcare clients." Now with just a couple of clicks, Pact- One's dental practices are able to continuously protect their important data from the devastating consequences of events such as a server crash, fire, theft, natural disaster, or accidental data deletion. "This kind of complete data protection provides my clients with a peace of mind that you just can't put a price on," added Edwards.

The Benefits of Volume Reselling

Pact-One has established itself as one of Intronis' largest resellers. It rebrands the Intronis solution as eDataguard and is successfully selling the online backup and recovery service into a large community of dental practices. With the Intronis volume program, Pact-One is able to purchase a specific amount of data storage space on the Intronis servers. Intronis bills Pact-One on a monthly basis for the amount of space purchased, and then Pact-One fills that space by selling smaller blocks of space to their customers. As Edwards said, "We really like the flexibility of the Intronis partner program. It is structured so that we can purchase additional storage space as the needs of our clients grow. I've worked with other partners where we've been forced to commit to a model that did not fit our business. With Intronis, it's completely flexible. We've been able to structure a relationship that meets our needs and brings us tangible, bottom-line results."

As Intronis CEO Sam Gutman added, "We're committed to offering opportunities that will bring us and our partners mutual success. Pact-One is a great example of how our resellers can achieve aggressive margins and recurring revenue with our flexible partner program."

Pact-One has experienced a significant increase in its monthly revenues since becoming an Intronis reseller in 2007. As Edwards commented,

"I've been able to generate an additional $4,000 per month as a result of the partner program. This has been great for my business and I expect it to grow even further as more and more of my customers are realizing the benefits of online backup and the eDataguard solution."

Support When and Where You Need It

Although Pact-One has not had any major support issues since becoming an Intronis reseller, it knows that a full range of support services are available if and when they need them. Unlike many other vendors in the industry, Intronis offers tier-one level support regardless of a partner's tier. This means that resellers like Pact-One can stand confidently behind the online backup solution they have sold. As Edwards explained, "Our customers demand a high level of responsiveness so that they can quickly get their practices back up and running after a data restore. We know we can rely on Intronis to support us when we need them. They are highly knowledgeable and easy to work with, which goes a long way when you are managing a situation such as data loss recovery."

In addition to customer support, Pact-One points to other support services such as the technical training and marketing tools that Intronis provides. Pact-One has been able to take advantage of the training sessions offered by Intronis in order to become more knowledgeable and proficient in all aspects of the product. Pact-One also appreciates the many marketing tools it can tap into when needed. As Edwards commented, "As a reseller primarily servicing the healthcare industry, we were particularly pleased that Intronis had developed marketing materials such as HIPAA documentation that are of specific interest to our clients. With the HIPAA whitepaper, we have been able to assure our clients that the online backup service they have chosen meets HIPAA compliance regulations and protects their business from the devastating loss of patient data."